Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please review our return policy carefully.

Return Window

Returns are accepted within 14 days of delivery.

Return Eligibility

We only accept returns in the following cases:

• The item arrived broken or damaged during shipping;

• The item is defective or has a manufacturing flaw;

• The item was received dirty or in unacceptable condition.

Returns are not accepted for any other reasons.

To request a return, customers must provide clear photo or video evidence showing the issue with the product.

Return Process

Before sending any item back, please contact our support team with your order number and a description of the issue. Once your return is approved, you will receive instructions on how to send the item back.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

All return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include photos of both the packaging and the product so we can assist you quickly.